Wondering About the Intelliguard® RFID Solutions Implementation Process? It's Simple and Painless!
Hundreds of hospital and health system pharmacies across the nation are taking advantage of the countless benefits of Intelliguard® Radio Frequency Identification (RFID) Solutions. Whether you look to RFID to improve patient and hospital safety related to pharmacy inventory and distribution processes, or you’re charged with delivering measurable savings in both time and budgets for your hospital, RFID offers significant improvements in safety, efficiency, productivity, and more.
Best of all, it’s surprisingly simple to deploy at your hospital, thanks to Intelliguard RFID Solutions' professional implementation teams that take care of everything for you, from installing and configuring the system to your pharmacy specifications, to showing your pharmacists and pharmacy technicians how easy it is to use.
Our Implementation Teams Are Committed to Your Hospital’s Success
The Intelliguard® RFID Solutions implementation team is comprised of highly experienced certified pharmacy technicians.
Friendly and professional, these experts combine pharmacy operations experience with knowledge of RFID technology and enjoy tackling the unique challenges and opportunities present at each hospital partner implementation. They are deeply invested in helping everyone from pharmacists to clinicians to technicians, understand how easy it is to use RFID technology and to reap its many benefits, including being able to spend more time on critical job aspects and less time managing medications.
A Brief Overview of the Intelliguard® Implementation Process
Our thorough implementation process enables us to ensure not only that each hospital partner has a great customer experience, but also that they are fully equipped to use Intelliguard® RFID Solutions with ease long after their implementation team has left the building. Of course, should you ever have a question, our support team is available to you and your staff 24/7 — before, during, and after your RFID solution is implemented. In short, we’re here for you whenever you need us.
“It’s a great pleasure to see customers happy and to know that we’ve helped them overcome their workflow challenges. As former pharmacy techs, we understand these challenges well because we have experienced them ourselves. Being able to alleviate stress and restore hours of time to pharmacists so that they can focus on patient care is a great joy.” -- Lorrin Lee Kwai, Implementation Coordinator
The Intelliguard® RFID Solutions Pre-Implementation Mission
Before your Intelliguard® RFID System is installed, your implementation team will schedule a review to ensure we understand your unique needs and gather the information that will guarantee the set-up process goes smoothly. We understand hospital pharmacy operational challenges. Most pharmacy teams suffer with similar inventory visibility frustrations, budget demands and fears about patient safety; but we also recognize that despite having similar challenges every hospital is uniquely different.
During the pre-implementation meeting, team members will seek to:
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Understand the unique issues and opportunities of your hospital
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Identify, define and prioritize hospital and staff goals and needs
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Learn your hospital’s infrastructure and employee routines
The Intelliguard® Implementation Team Takes Care of Everything
When your Intelliguard® Solutions implementation team arrives onsite, you can relax knowing that everything that needs to be done in order to convert your pharmacy into a fully automated RFID system is taken care of. Whether we are implementing the Intelliguard® Kit and Tray Management System or installing Controlled Temperature Cabinets for the Intelliguard® Inventory Management System (or often, both) you can count on us to:
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Install and set up all hardware and software
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Import and configure drug and tray formularies
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Provide training for everyone who will be using the system
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Review goals with staff and leaders once the system is in place to ensure everyone’s goals have been met
Rest assured that at the conclusion of your implementation service, your solution will be set up and functioning, your staff fully trained, and your team instructed on how to reach out to our 24/7 remote client services support team as needed.
Our Customers & Their Words About Intelliguard® RFID Solutions Implementation
Making sure you’re 100% satisfied with your new streamlined workflows and are delighted with the customer experience you receive is what we aim for with every implementation. Your complete satisfaction is our goal and judging from the responses we get from clients, we are achieving that goal every day, with every new client:
“I wanted to take the opportunity to tell you that the setup crew you sent out was awesome. Rick and Shannon were knowledgeable friendly and very helpful. I really enjoyed the rapport they had with me as well as all the staff they encountered. They stayed on task and provided valuable insight to me and my staff on how to sustain and improve on our current setup. They were also very thorough and patient with my staff. Please tell them thanks from me and the staff.” Supervisor, Washington
“Jill is wonderful: such a pleasure to work with, knowledgeable, efficient, organized. There is no other vendor that makes implementation so uneventful.” Assistant Director of Pharmacy, New York
“Your team has done a phenomenal job of Intelliguard installation. We could not have done this by ourselves. Again, my sincere thanks to you and your great installation team for an incredible product.” Director of Pharmacy, New York
“Thank you. Your team did a great job for us. I would recommend to any other hospital you and your team for any installations.” Director of Pharmacy, Ohio
I recently discovered a quote that sums up not only the implementation team philosophy, but also the philosophy of everyone at MEPS Real-Time, Inc. involved in bringing Intelliguard® RFID Solutions to the healthcare industry:
To Love What You Do and Feel That It Matters—How Could Anything Be More Fun? - Katharine Graham
If I can answer any questions for you regarding our implementation process, please feel free to contact me at lwong@mepsrealtime.com, or visit our website for more information on the unparalleled benefits of Intelliguard® RFID Solutions for critical inventory.
Leon Wong, Director of Product Implementation and Client Services